Frequently Asked Questions - Omnivision

Omnivision recorder won’t turn on after a power outage

Check the UPS (battery back-up). Make sure the UPS has a green light on. Push the power button (black button with a white dot) on the recorder to turn it back up.

My cameras are down

In most cases, resetting the power adapters for cameras will solve the issue.

Monitor says 'No video input signal'

When the Omnivision recorder has no power to it, monitor displays the above message. Push the power button on the DVR to turn it back on.

No cameras displayed / no lights on the monitor although Omnivision recorder has lights at the front.

Check power to the monitor. When you see a constant green light and a flashing red light at the front of the recorder, it indicates that the cameras are still recording.

Cameras are black and white and not recording

Usually indicates hardware issue. Contact Omnivision Technical Support on 1300 688 788

Cameras are jumpy and have black lines through them

Make sure the black switch at the back of the DVR is set to PAL

I need the instruction sheet for CD back up

Hit the link below to download the cheat sheets.

Can I get a complete user guide for my recorder?

You can get it from our Download Centre.

Available space in the DVR says 0 %. Are the cameras still recording?

The cameras would still record. When the storage drives get full, the DVR recycles the hard drives automatically.

My password doesn’t work when I attempt to do a search

Possible user error. Normally, the users are allowed access only to search and back-up functions. Make sure you click on the correct button.

I forgot my password for Digital Video Recorder

Passwords need to be reset by Omnivision Technical Support using their master code.

Can my alarm system ring my mobile on activation?

Yes. Most alarm systems these days can allow any phone to call. Some systems have voice modules available and can tell you which zone has been activated.

How do I add a user to my alarm system ?

Entering a user code is a straight forward procedure with most systems and a user guide will step you through each process. Most user guides can be found on the internet.

I’ve forgotten my pin number, how do I reset it?

Most alarm panels have a default installer code, which will allow a technician to reprogram a user code. If the installer code has been changed the panel will have to be defaulted and reprogrammed including all the zones. Could be a frustrating process – try not to lose your code

Can I have a pet in the house with the alarm on?

Yes. There are PIR (passive infrared sensor) designed for people who have pets. These PIR’s will filter any movement below 18kg

Can I arm or disarm my alarm through a mobile phone?

Yes some panels can allow you to ring the panel and arm or disarm the system. Most cases this is an added module. Ie see Paradox systems

What do you recommend for alarm monitoring?

You can monitor your alarm system by dialer or GPRS monitoring. We recommend GPRS monitoring for commercial and dialer for residential